SiftSum support
Everything below can be done without signing in. If you cannot find an answer, write to us — the address is at the bottom of the page and it is read by a person.
Contact us
Email [email protected]. Tell us the email address on the account and what you were doing when it went wrong; do not send passwords, card numbers or full receipt images. We aim to answer within two business days.
Your account
- Forgot your password: use the Forgot password? link on the sign-in page, or open the password reset page directly. The reset email arrives at the address on the account.
- Change your language, currency or opening balance: sign in and open Settings. The app and the website share one account, so the change applies to both.
- Wrong email address on the account: write to support and tell us both addresses. We will verify ownership before changing anything.
Receipt scanning
- One scan reads one photograph. Two images, or a PDF, are refused before anything is sent for reading.
- Nothing is saved until you review the draft and press Save. A scan that read the total wrongly can be corrected on that screen.
- If scanning is unavailable, manual receipt entry keeps working and none of your saved records are affected.
- Camera permission can be changed at any time in iOS Settings → SiftSum → Camera. Denying it disables scanning only.
Subscriptions and billing
Plans are sold through the App Store and nowhere else, so Apple holds the payment method and issues the receipts. SiftSum cannot see your card, change a price or take a payment.
- Cancel or change a plan: iOS Settings → your name → Subscriptions. A cancelled plan keeps working until the period you have paid for ends.
- A purchase that did not appear: open the app and use Restore Purchases in Settings. If it still does not appear, write to support with the date of the purchase.
- Refunds are handled by Apple at reportaproblem.apple.com. Once Apple grants a refund, SiftSum removes the paid features automatically.
- Free accounts keep manual entry and every record already saved. Nothing is deleted when a plan ends.
Privacy, your data and deleting your account
- Delete your account: sign in and use Delete account in Settings. It removes the account and its financial records, assistant conversations, connected clients and tokens, except anything the law requires us to keep.
- Export your data: exports are produced on the website, so the file lands somewhere you can actually use it.
- Access or correct what we hold, or ask a privacy question: write to support and say what you are asking for.
- What we do with receipt images, assistant conversations and purchase records is set out in the Privacy Policy.
The assistant and connected AI clients
- The assistant answers from your own records and proposes changes. Nothing changes until you review the details and confirm.
- Its answers are not financial, tax or accounting advice.
- Connecting Claude, ChatGPT or another external client is optional; the app works without one. A connected client can be disconnected from your account settings on the website.
- If the assistant produces something that seems wrong or inappropriate, write to support with the question you asked so we can look at it.
Contact us
Email support — Reset your password — Privacy Policy — Terms of Use